tag:status.foundant.com,2005:/historyFoundant Technologies Status - Incident History2024-03-28T06:51:53-06:00Foundant Technologiestag:status.foundant.com,2005:Incident/201673052024-03-05T08:46:33-07:002024-03-05T08:46:33-07:00GLM/SLM Edit Question Issues<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:46</var> MST</small><br><strong>Resolved</strong> - We have located and resolved the stuck queries, allowing editing of form questions once again. This issue has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:45</var> MST</small><br><strong>Identified</strong> - We have identified that there were some server queries to our sites which caused timeout errors when editing questions on forms.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:12</var> MST</small><br><strong>Investigating</strong> - We have identified an issue with editing questions on forms. Our engineering team is working to resolve this issue quickly and expects a resolution in the hour. We will keep you updated on our progress.</p>tag:status.foundant.com,2005:Incident/200508792024-02-22T12:47:21-07:002024-02-22T12:47:21-07:00Issue currently preventing users from logging into GrantHub Pro<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:47</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:46</var> MST</small><br><strong>Update</strong> - We have resolved this issue. Thanks for your patience.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:28</var> MST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:20</var> MST</small><br><strong>Investigating</strong> - We are aware of an issue currently preventing users from logging into GrantHub Pro. We are working on a solution and will provide an update when the issue has been resolved.</p>tag:status.foundant.com,2005:Incident/196042512024-01-03T15:14:35-07:002024-01-03T15:14:35-07:00503 Service Unavaible<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>15:14</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:03</var> MST</small><br><strong>Monitoring</strong> - We have resolved the "503 Service Unavailable" issue in Grant Lifecycle Manager and Scholarship Lifecycle Manager. We will continue to monitor this issue over the next 24 hours and investigate root cause. <br /><br />Please feel free to reach out to support @foundant.com if you have additional questions.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>10:54</var> MST</small><br><strong>Investigating</strong> - We are investigating an error when accessing GLM/SLM that gives users a " 503 Server Unavailable" and intermittently limits access to the application. If you are experiencing this issue, please contact support @ foundant.com so that we can notify you when the issue has been resolved.</p>tag:status.foundant.com,2005:Incident/164978972023-03-14T13:45:03-06:002023-03-14T13:45:03-06:00Server Error GLM/SLM<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:45</var> MDT</small><br><strong>Resolved</strong> - We have resolved the issue with Grant Lifecycle Manager and Scholarship Lifecycle Manager. If you are still seeing this page, please retry logging into your GLM/SLM site for access. <br /><br />Please feel free to reach out to support @foundant.com if you have additional questions.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:33</var> MDT</small><br><strong>Monitoring</strong> - We have resolved the issue with Grant Lifecycle Manager and Scholarship Lifecycle Manager. If you are still seeing this page, please retry logging into your GLM/SLM site for access. <br /><br />Please feel free to reach out to support @foundant.com if you have additional questions.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:05</var> MDT</small><br><strong>Identified</strong> - We are currently investigating an error when accessing GLM/SLM that gives users a "Server Error" and limits access to the application. If you are experiencing this issue, please contact support @ foundant.com so that we can notify you when the issue has been resolved.</p>tag:status.foundant.com,2005:Incident/92919672022-02-11T09:26:52-07:002022-02-11T09:26:52-07:00Server Error GLM/SLM<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>09:26</var> MST</small><br><strong>Resolved</strong> - Our engineering team has determined the issue related to site access has been successfully resolved. If you continue to experience issues, please contact Support @Foundant.com</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>08:53</var> MST</small><br><strong>Update</strong> - We have resolved the issue with Grant Lifecycle Manager and Scholarship Lifecycle Manager. If you are still seeing this page, please retry logging in to your GLM/SLM site for access. <br /><br />Please feel free to reach out to support @foundant.com if you have additional questions.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>08:52</var> MST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>08:52</var> MST</small><br><strong>Monitoring</strong> - We have resolved the issue with Grant and Scholarship Lifecycle Manager. If you are still seeing this page please direct back to your login page for access.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>08:19</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an error when accessing GLM/SLM that gives clients a Server Error and limits their access to the application.</p>tag:status.foundant.com,2005:Incident/76156462021-07-28T08:42:50-06:002021-08-25T13:50:04-06:007/27/2021 Issue with Form Answers and Submission<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>08:42</var> MDT</small><br><strong>Resolved</strong> - Our Engineering team resolved the issue preventing applicants from saving answers or submitting forms. at 10:30 pm MT, July 27th, 2021. We are actively monitoring the system to ensure it continues to operate correctly.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>13:12</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>13:04</var> MDT</small><br><strong>Identified</strong> - Our engineering team has been able to significantly reduce the impact of this issue but will continue investigating the underlying causes of this issue until it is fully resolved. We will continue to update you on our progress.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>10:24</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate an issue in GLM/SLM live sites impacting some applicants. The issue is preventing some applicants and admins from answering questions and preventing applicants from submitting forms due to long load times or timing out. We are providing in-system messaging for applicants informing them of this issue as well. We are working to get this issue resolved as quickly as possible and will keep you updated on our progress. (10:24am MT)</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>08:38</var> MDT</small><br><strong>Investigating</strong> - We are investigating an issue in GLM/SLM live sites impacting applicants. The issue is preventing some applicants and admins from answering questions and preventing applicants from submitting forms due to long load times or timing out. We are providing in-system messaging for applicants informing them of this issue as well. We are working to get this issue resolved as quickly as possible and will keep you updated on our progress. (8:35am MT)</p>